Implementation Engineer II

Overview

Senior Implementation Engineer who partners with U.S. government customers to deploy OpenGov cloud software, owning the most complex product configurations and underlying data migrations, and mentoring less-experienced engineers.

What you'll do

• Lead data migration, configuration, and testing of OpenGov cloud software for the most complex government implementations across the United States.
• Perform configuration reviews across the team, validating platform setup against documented requirements, product best practices, and long-term maintainability before go-live.
• Perform data reviews, validating migrated data for completeness, accuracy, and integrity, and reconciling source-to-target data.
• Own complex customer data migration end to end, including database schema mapping, ETL tool configuration, and advanced scripting.
• Confirm and pressure-test customer requirements across configuration and data, resolving ambiguity and advising customers on optimal solution design.
• Design and execute comprehensive test scenarios that validate configuration and migrated data produce accurate, expected outcomes prior to go-live.
• Serve as the primary technical point of contact for government stakeholders such as Budget Directors, IT personnel, and decision-makers, guiding them through deployment and integration.
• Identify recurring customer pain points and partner with cross-functional teams to simplify, enhance, and automate processes.
• Mentor and coach Associate and mid-level Implementation Engineers, reviewing their configuration and data work.
• Define and improve implementation standards, templates, playbooks, and reusable tooling.
• Partner with Project Management, Customer Success Management, Data/Integration, and Product teams to ensure a consistent customer experience and channel field feedback into the product roadmap.

What you'll need

• 3 to 5 years of experience in software implementation, data migration, or technical consulting, ideally with enterprise or SaaS products.
• 3+ years of hands-on SQL scripting experience, including complex queries, data transformation, and reconciliation.
• 2+ years of Python, or similar, scripting experience for automation and data processing.
• Deep experience with database technologies and with ETL and data-migration concepts and tools, including schema design and performance considerations.
• Experience implementing AI-driven solutions for automation, workflow optimization, and data-driven insights, leveraging modern frameworks and AI models.
• Demonstrated ability to deliver complex implementations end to end and to mentor or provide technical guidance to less-experienced engineers.
• Excellent interpersonal, verbal, and written communication skills, with a strong teamwork and customer-service mentality across executive and technical stakeholders.
• Strong attention to detail, with the proven ability to validate, reconcile, and sign off on data and configuration for accuracy.
• Ability to adapt to a rapidly changing product and respond strategically to evolving customer needs.
• Bachelor's degree in a technical or related field.

Details

• Location: Pune, India.