Implementation Senior Analyst

Overview

Lead complex, customer-facing technical implementation projects from discovery through delivery, partnering with clients and internal teams to define scope, shape strategy, and manage execution across multiple concurrent initiatives.

What you'll do

• Lead end-to-end technical projects, including discovery, scoping, planning, execution, testing, implementation, and post-go-live support.
• Own customer-facing project conversations, including strategy sessions, status updates, risk management discussions, issue resolution, and executive-level stakeholder communication.
• Drive project scoping and strategy by translating customer needs into clear requirements, timelines, deliverables, and execution plans.
• Manage day-to-day project operations, including timelines, dependencies, action items, escalations, and cross-functional coordination.
• Partner with clients and internal stakeholders to align on goals, priorities, assumptions, and implementation approach.
• Analyze and validate data to support project decisions, troubleshoot issues, and confirm successful delivery.
• Write and maintain SQL queries to extract, validate, reconcile, and analyze data as needed.
• Develop Python scripts or utilities to streamline analysis, automate repetitive work, or support technical troubleshooting.
• Identify technical, operational, and data-related risks early and drive mitigation plans.
• Resolve complex issues involving data discrepancies, workflow mismatches, integration challenges, or process breakdowns.
• Document project scope, requirements, decisions, risks, and outcomes in a clear and organized manner.
• Work closely with engineering, product, operations, and client teams to unblock issues and ensure delivery.
• Manage multiple concurrent projects with competing priorities while maintaining high-quality execution.
• Recommend process improvements and contribute to scalable delivery methods and operational excellence.
• Serve as a trusted advisor to customers, helping them navigate technical complexity and make informed implementation decisions.
• Support onboarding or mentoring of teammates on project process, technical workflows, and best practices.
• Use AI-assisted tools to accelerate analysis, support scripting and troubleshooting, and improve project documentation while applying human judgment to verify outputs.
• Perform other duties as assigned to support team objectives and customer success.
• Contribute to process improvements that strengthen delivery consistency and operational excellence.
• Support collaboration across distributed teams and time zones.
• Assist in maintaining effective project reporting, tracking, and communication practices.
• Participate in knowledge sharing and best-practice development across the team.
• Help support scalable methods for managing complex customer-facing technical work.

What you'll need

• Bachelor's degree in engineering, computer science, information systems, science, or a related field.
• 5+ years of experience in technical project management, implementation, healthcare IT, and data migration.
• Strong experience managing customer-facing technical engagements and critical stakeholder conversations.
• Proven ability to drive scoping, planning, and strategy for complex technical projects.
• Hands-on experience managing projects end to end in a fast-paced environment.
• Proficiency in SQL for data querying, validation, reconciliation, and analysis.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent communication skills, both written and verbal, with the ability to engage technical and non-technical audiences.
• Demonstrated ability to manage multiple priorities and deadlines independently.
• Comfort working with distributed teams across geographies and time zones.
• Proficiency in Microsoft Excel and other standard project or data tools.
• Ability to adapt quickly, operate with urgency, and thrive in a collaborative environment.
• Experience in US healthcare, health IT, or EHR-related work is required.

Nice to have

• Experience with Python scripting for automation, data handling, or technical analysis.
• Experience with Salesforce, Smartsheet, Jira, or similar tools.
• PMP certification.

Details

• Location: Chennai, India.