Implementation Specialist - Cloud Software | Remote

Overview

Implementation Specialist on the Cloud Deployment team within Motorola Solutions' software safety solutions group, delivering cloud (SaaS) solutions to the public safety sector.

What you'll do

• Drive on-time activation and delivery: initiate, plan, execute, monitor, control and solve; validate scope and goals, document and track deliverables and milestones with clear expectations and target completion dates.
• Manage stakeholders and drive cross-functional alignment across varied enterprise groups.
• Manage timeline and mitigate risks; proactively anticipate issues, explore contingency plans, and provide effective escalation management throughout all phases.
• Guide the client project team and ensure alignment with objectives; respond to requests for assistance in a timely manner and manage resolution of technical and non-technical issues.
• Troubleshoot a broad range of technical issues on the application and OS levels.
• Perform installation, migration and upgrade of products on accelerated time schedules.
• Install and configure SaaS solutions with customers, answer technical questions and resolve complex customer issues.
• Develop a full understanding of all products.
• Create or contribute to process documentation and improvements; write Standard Operating Procedures when required.
• Create and review knowledge base documentation and FAQs based on issue solutions.
• Conduct training on various products and services.

What you'll need

• 4+ years operating at the intersection of business operations, project management, and cloud implementation in Enterprise, Public Safety or Government systems software implementation.
• Understanding of Public Safety customer environments for product security and reliability.
• Ability to work independently and collaboratively as needed.
• Excellent investigative and debugging skills.
• Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels.
• Demonstrated ability to research and resolve problems using a variety of tools.
• Knowledge of one or more programming languages (Java, C++, Ruby).
• Knowledge of relational databases (SQL Server, Oracle, MySQL).
• Knowledge of web services/web technology (HTML, CSS, XML, JSON).
• Knowledge of VMware, managing Virtual Machines.
• High school diploma.
• Legal authorization to work in the U.S. indefinitely is required.
• Must be able to obtain a background clearance as required by government customers; role is subject to CJIS Security Policy and a fingerprint background check.

Nice to have

• Bachelor's degree in Business Administration, Engineering, Computer Science, MIS or a related technical field (or equivalent practical experience).

Details

• Remote role (Illinois listed as location).
• Target base salary range: $75,000 - $85,000 USD; actual offer depends on individual candidate.
• Employer work permit sponsorship is not available.
• Travel: under 10%.
• Relocation: not provided.
• Experienced-level position; referral payment plan available.