Implementation Specialist - HRS

Overview

Support customer onboarding and implementation for Mitratech's HRS product, from kickoff through completion. Configure accounts, coordinate projects, communicate with customers, and support transitions to ongoing account management or support.

What you'll do

• Lead customer onboarding from kickoff through implementation completion.
• Configure accounts, user access, settings, and workflows.
• Perform quality assurance testing and configuration validation.
• Manage multiple implementation projects and track progress.
• Communicate status updates and address customer questions.
• Coordinate with internal teams to resolve issues and manage transitions.
• Improve onboarding workflows and maintain implementation records.

What you'll need

• 1–3 years of experience in onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to quality.
• Customer-focused, proactive approach with a strong sense of ownership.
• Associate's or bachelor's degree in a relevant field is preferred.

Nice to have

• Experience managing multiple projects, customer relationships, or onboarding activities.
• Experience with SaaS platforms, enterprise software, or technology-based solutions.
• Experience learning and using new systems, tools, and processes.

Details

• Remote anywhere in the United States.
• Anticipated pay: $50,000 annually in USD.