Overview
Lead customer onboarding and implementation projects, configuring accounts and coordinating stakeholders through implementation completion.
What you'll do
- Lead new-customer onboarding from kickoff through implementation completion.
- Configure customer accounts, user access, settings, and workflows.
- Perform quality assurance testing and configuration validation.
- Manage multiple implementation projects and communicate status updates.
- Guide customers and address implementation questions and concerns.
- Partner with internal teams to resolve issues and coordinate transitions.
- Improve onboarding workflows and maintain implementation records.
What you'll need
- 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or related customer-facing work.
- Strong organizational and project management skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to quality.
- A proactive, self-motivated, customer-focused approach.
- Comfort learning new systems, tools, and processes.
- Associate's or Bachelor's degree in a related field, or equivalent education, training, and experience.
Nice to have
- Experience managing multiple projects, customer relationships, or onboarding activities.
- Experience with SaaS platforms, enterprise software, or technology-based solutions.
Details
- Remote role for candidates residing in Mexico.
Read the full description and apply on the company’s own careers page.
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