Implementation Technical Engineer

Overview

An Implementation Technical Engineer manages customer, project and leadership relationships to drive successful implementation and deployment of Solventum's Fluency and CDI product lines.

What you'll do

• Provide technical support for all Solventum products for Revenue Cycle Management and Clinical Productivity Solutions.
• Collaborate with customers to understand their needs and ensure successful deployment designs, implementation and deployment changes.
• Collaborate with third-party vendors to support the integration of Solventum products with other systems.
• Contribute to and support the business unit in achieving the goals and objectives of the HIS Division's business plan.
• Participate with a diverse team of professionals in providing in-depth, cohesive technical service that ensures a stable product installation environment.
• Participate in cross-functional and user acceptance testing.
• Participate in cross-team collaboration projects to ensure best practices.
• Understand customer needs and ensure client success through impactful presentations, guides and onsite meetings.
• Attend kick-off meetings for new projects, stay involved in the implementation process, and complete a support handoff once the customer is fully deployed and stable.

What you'll need

• Bachelor's degree or higher from an accredited university (completed and verified prior to start) AND at least five (5) years of technical support or technical implementation experience, OR High School Diploma/GED AND a minimum of ten (10) years of experience in Information Technology Support in lieu of the bachelor's degree.
• Experience communicating at C Suite level down to front line customers.
• Effective listening, problem solving and critical thinking skills.
• Ability to manage and resolve conflict with a problem-solving mindset and a customer-oriented approach.
• System operations, including but not limited to monitoring, reporting, and troubleshooting.
• Professional verbal and written communication skills in front of a large audience.
• Excellent analytical, organizational, interpersonal, and time management skills.
• Highly motivated and dedicated to the goals of the overall organization.
• Capable of maintaining effective and professional customer relationships internal and external to Solventum in a fast-paced environment.
• Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
• Ability to work independently and collaboratively within a team of professionals.
• Ability to interpret technical instructions and communicate accurately and effectively with clients of various technical skill levels.
• Ability to effectively and efficiently follow through on problems and issues, creating procedures and tools to prevent future problems.

Nice to have

• Five (5) years of experience with design, configuration and implementation of server-based client deployment models.
• Two (2) years of experience with implementation and troubleshooting of virtual desktop technologies.
• Bachelor's degree in Software Development.
• Experience with VMware ESX and Citrix technologies.
• Strong understanding of Windows desktop and server version deployments.
• Strong understanding of Mac desktop deployments.
• Strong understanding of bulk deployment tools such as SCCM or Intune.
• Familiarity with electronic medical records such as Epic, Meditech, and Cerner.

Details

• Work location: Remote.
• Travel may include up to 30% domestic/international.
• Relocation assistance: not authorized.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
• New hires with a start date of October 1, 2025 or later are required to travel to a designated company location for on-site onboarding during initial days of employment, with travel paid by the company.