Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate in Accenture's Next Generation Customer Operations, Customer Service Technology, handling inbound queries from employees, customers and vendors of client organizations for an HR Contact Center serving primarily the US region.

What you'll do

• Manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and give the best resolutions.
• Close faults and complaints within SLAs.
• Handle a blended support process, with 60-70% of interactions via calls and the remainder via email and chat.
• Solve routine problems largely through precedent and referral to general guidelines.
• Prioritize workload and work as an individual contributor within a team with a focused scope of work.
• Work in rotational shifts, including night shift availability as per IST.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Problem-solving skills.
• Agility for quick learning.
• Ability to work well in a team.
• Prioritization of workload.
• Hands-on experience with trouble-shooting.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.

Nice to have

• Previous experience in customer or employee support.

Details

• Location: Mumbai.
• Night shift availability as per IST; rotational shifts.
• Services primarily catering to the US region.