Inbound Sales Representative Associate - Voice

Overview

Provide customer support by managing and resolving customer queries, escalations and complaints, while delivering appropriate resolutions and closing faults and complaints within SLAs.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Give customers the best resolutions.
• Close faults and complaints within SLAs.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Work as an individual contributor as part of a team within a predetermined, focused scope of work.

What you'll need

• Any Graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.

Details

• Location: Bengaluru.
• The role may require working in rotational shifts.