Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate in Accenture's Next Generation Customer Operations, handling queries, escalations and complaints from employees, customers and vendors of client organizations, primarily for the US region.

What you'll do

• Manage and resolve customer queries, handling escalations and complaints from dissatisfied customers and giving the best resolutions.
• Close faults and complaints within SLAs.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Handle a blended support process with 60-70% of interactions via calls and the remainder via emails and chats.
• Work within your own team and with your direct supervisor, as an individual contributor with a focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Problem-solving skills.
• Agility for quick learning.
• Ability to work well in a team.
• Prioritization of workload.
• Hands-on experience with trouble-shooting.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.

Nice to have

• Previous experience in customer or employee support.

Details

• Location: Mumbai.
• Primarily catering to the US region, requiring night shift availability as per IST.
• May require rotational shifts.
• Decisions made impact your own work; you receive detailed to moderate level of instruction on daily tasks.