Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate in Accenture's Next Generation Customer Operations, Customer Service Technology, handling inbound queries from employees, customers and vendors of client organizations for a US-focused HR Contact Center.

What you'll do

• Manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and deliver the best resolutions.
• Close faults and complaints within SLAs.
• Handle a blended support process with 60-70% of interactions by call and the remainder by email and chat.
• Solve routine problems largely through precedent and referral to general guidelines, interacting within your own team and with your direct supervisor.
• Work as an individual contributor within a team, with a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Ability to handle disputes.
• Ability to perform under pressure.
• Ability to work well in a team.
• Adaptable and flexible.
• Agility for quick learning.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.

Nice to have

• Previous experience in customer or employee support.

Details

• Location: Mumbai.
• Services primarily cater to the US region, requiring night shift availability as per IST.
• May require working in rotational shifts.