India Account Billing Manager

Overview

Manage operational relationships with large accounts and partners, resolve issues, drive performance and improvement, and lead pricing and contract negotiations.

What you'll do

• Manage the operational business relationships with large accounts, providing an operational perspective and addressing concerns.
• Act as a point of escalation and collaborate with other teams to drive resolution of operational issues while advocating for customer/partner requirements.
• Conduct regular operational performance reviews with the customer/partner and drive improvement plans.
• Communicate operational process changes to customers/partners and internal teams, and drive the implementation phase.
• Identify potential risks associated with key accounts and develop risk management strategies and contingency plans to ensure business continuity.
• Lead complex pricing negotiations and contract discussions with key customers, ensuring contract terms are mutually beneficial and aligned with strategic objectives.
• Stay current with industry trends and emerging technologies to provide strategic insights to customers, identifying opportunities for innovation and growth.
• Mentor junior team members and ensure all customer interactions and dealings align with ethical standards and regulatory compliance.
• Perform financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
• Deliver customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.

What you'll need

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence.
• Typically 7-10 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.

Nice to have

• Certified Sales Operations Professional (CSOP) certification.

Details

• Location: Bengaluru, Karnataka, India.
• Employment type: Full time.
• Shift: No shift premium (India).
• Travel: not specified.
• Relocation: not specified.