Manager - Billing

Overview

Manager for the Client Billing team within Finance Shared Services in Bangalore, responsible for preparing and issuing project invoices to customers and optimizing accounts receivable processes.

What you'll do

• Manage a team of billing specialists and project accountants, ensuring accurate and timely billing, monitoring project financials (unbilled and PSR), and optimizing billing processes.
• Oversee the billing and invoicing process for all projects, ensuring accuracy and compliance with client contracts and specifications.
• Collaborate with project managers to understand project details and milestones for accurate billing.
• Conduct monthly governance meetings with senior financial controllers and divisional finance directors to discuss performance against KPIs and billing issues.
• Act as the single point of contact for project managers of various divisions in the region for escalation management.
• Manage invoice quality issues caused by technology or billing process failures, driving resolution and mitigation of repeat issues.
• Meet agreed billing KPIs as per the SLA.
• Set clear performance goals and expectations in line with FSS strategies and SLAs, and conduct regular performance evaluations with constructive feedback.
• Inspire and motivate the team to achieve optimal performance, productivity and quality, and recognize hard work and initiatives in a timely manner.
• Coach and mentor team members and people within FSS.
• Build a collaborative and inclusive team culture and strong working relationships with team members, line manager, peers and stakeholders.

What you'll need

• Strong knowledge of billing and receivables processes, including invoicing, analyzing lock-up tracker and the project life cycle of a professional services firm.
• Proficiency in using ERP systems (preferably Oracle) and workflow tools to manage billing processes and generate accurate invoices.
• Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• Excellent English communication skills, written and verbal.
• High level of professionalism, integrity and confidentiality when dealing with sensitive billing and financial information.
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting.
• Minimum 5 years of people management experience.

Nice to have

• B.Com/MBA in Finance.
• 10+ years of experience in the O2C process of an international company.

Details

• Location: Bangalore (work location Yelahanka, Bangalore; location line RMZ Galleria).
• Working hours: 4.00pm – 1.30pm (India Standard Time).
• Worker type: Employee; job type: Regular.