Infrastructure Engineer II – eApps

Overview

Support, maintain, and improve third-party Enterprise Applications (E-Apps) infrastructure through platform operations, administration, automation, monitoring, and cross-team delivery, working with increasing independence under approved standards.

What you'll do

• Support the health, availability, administration, monitoring, and continuous improvement of assigned E-Apps platforms.
• Perform platform configuration, patching, upgrades, certificate updates, service management, access changes, backup checks, and routine maintenance across Windows and Linux environments.
• Administer and troubleshoot IIS, JBoss, and Apache, including application hosting, configuration, reverse proxy settings, ports, certificates, service restarts, and basic Java application troubleshooting.
• Work with GCP resources and approved hybrid infrastructure patterns involving compute, networking, IAM, load balancing, DNS, SSL/TLS, storage, and connectivity.
• Create and maintain Terraform configurations, Ansible playbooks, Python utilities, and Shell or PowerShell scripts for repeatable operational tasks and standard process execution.
• Use Datadog or equivalent tools to review metrics, logs, dashboards, alerts, health checks, and performance indicators; identify trends and escalate abnormal conditions.
• Resolve routine and moderately complex incidents, participate in incident and change processes, maintain knowledge articles and runbooks, and escalate issues with clear evidence and impact details.
• Support infrastructure and application activities for assigned projects, deployments, testing, environment readiness, and operational handover.
• Identify opportunities to improve reliability, patch compliance, monitoring, recovery readiness, documentation, and standard operating procedures.
• Work effectively with D&T, network, OS, security, application, and vendor teams while sharing operational knowledge and following platform standards.

What you'll need

• Full-time graduation in engineering, computer science, information technology, or a related technical discipline from an accredited university.
• Minimum 6 years of total IT experience, including at least 4 years supporting infrastructure or enterprise application platforms in production and business-critical environments.
• Hands-on experience with GCP services, cloud and hybrid infrastructure, load balancers, SSL/TLS certificates, DNS, networking, and access management.
• Practical experience with Terraform, Ansible, Python, Shell scripting, or PowerShell for operational support, configuration, validation, and automation.
• Working experience with IIS, JBoss, and Apache across Windows and Linux platforms, including configuration, troubleshooting, patching, service management, and application integration.
• Working knowledge of Windows Server and Linux administration, relational database concepts, and applications using Oracle, SQL Server, or MySQL.
• Experience with Datadog or equivalent observability tools, incident handling, patching, operational documentation, and root-cause investigation.
• Working knowledge of incident, problem, change, service request, escalation, and knowledge-management practices, with strong stakeholder communication skills.
• Ability to manage assigned tasks effectively, troubleshoot methodically, work across teams, and build new technical skills continuously.

Nice to have

• Exposure to AWS or Azure administration; GCP remains the primary cloud platform.
• Experience with CI/CD pipelines, source control, DevOps practices, and release or deployment automation.
• Understanding of project delivery methods, including the Advantage project management methodology.
• Applies analytical thinking and AI capabilities where they provide business value to improve support, operations, and productivity.
• Demonstrates accountability, initiative, reliability, integrity, teamwork, learning agility, and a positive service mindset.

Details

• Location: Powai, Mumbai, MH.
• Participate in extended off-hours shift coverage, including overnight, weekend, holiday, and on-call support on a weekly rotational basis, aligned to US business-hours support needs.
• Applicants must meet minimum age qualifications in the country in which the job is located.