Infrastructure Engineer II – Reporting & Analytic Capabilities

Overview

Support the global Enterprise Reporting and Analytics team in managing and enhancing enterprise-supported reporting platforms, with primary ownership of one or two platforms covering application maintenance, configuration, support, and roadmap planning.

What you'll do

• Support and maintain enterprise reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI, and own the operational health and stability of assigned platforms.
• Configure platforms, manage users and security, support licensing, and resolve break-fix issues and performance improvements.
• Deliver reporting-platform work in projects while coordinating with Enterprise Applications, BASIS, OS, hardware, and network teams.
• Plan, execute, and validate Tableau Server administration tasks including version upgrades and patch deployments.
• Manage site configurations, data source connections, extract refresh schedules, and subscription management.
• Perform pre-upgrade assessments and compatibility checks and coordinate with infrastructure teams for underlying OS and middleware upgrades.
• Design, build, and maintain CI/CD pipelines for automated deployment of Tableau content, platform configurations, and infrastructure changes.
• Manage release packaging, change preparation, deployment to QA and Production, and post-deployment validation.
• Coordinate and execute periodic OS-level security patching, middleware upgrades, and application-server updates for reporting-platform hosts.
• Enhance platform monitoring capabilities by creating alerting policies and building dashboards to track platform health, usage trends, extract performance, and capacity utilization.
• Provide extended off-office hours shift coverage and overnight and weekends/holidays on-call support on a weekly rotational basis.
• Help deliver reliable reporting capabilities, partner with infrastructure and data teams, guide internal users, and drive adoption of standards and best practices across the reporting ecosystem.

What you'll need

• Full-time graduation from an accredited university.
• A total minimum of 6 years of IT experience.
• A relevant minimum of 4 years of experience in supporting reporting, analytics, or other enterprise application platforms.
• Experience supporting and maintaining enterprise reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI.

Nice to have

• Experience with multiple reporting and analytics tools for maintenance and support including Tableau, Metric Insights, SAP BusinessObjects, Power BI, or Looker.
• Exposure to tools such as CDSW and R-Studio Connect.
• Familiarity with GitOps practices, ArgoCD, Helm, or Kubernetes-based deployment patterns.
• Develop and maintain Terraform modules for Infrastructure as Code (IaC) to host reporting platforms.
• Knowledge of certificate lifecycle management, secrets management, and identity and access management.
• Experience in scripting and automation using Python, Bash, or PowerShell for operational task automation, data processing, and platform management.
• Ability to leverage AI capabilities where they deliver business value to improve support, operations, and user productivity.
• Certification in reporting platform administration in any of Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI.

Details

• Location: Powai, Mumbai, MH.
• Requires US business hours support, extended off-office hours shift coverage, and overnight and weekends/holidays on-call support on a weekly rotational basis.