Infrastructure Service Specialist

Overview

Own telecommunications, unified communications, contact center, collaboration, and mobility services, while managing vendors, service quality, stakeholders, and technology transformation initiatives.

What you'll do

• Manage global voice, PSTN, Zoom Phone, call routing, IVR, SMS, and number porting services.
• Support contact center and collaboration platforms and deliver KPI reporting.
• Oversee mobile device lifecycles, provisioning, upgrades, replacements, recycling, and ServiceNow workflows.
• Maintain ServiceNow governance for incidents, requests, problems, and changes.
• Manage strategic telecom vendors, contracts, licenses, invoices, and cost optimization.
• Partner with business leaders to deliver communication technology solutions and resolve escalations.
• Drive AI enablement, workflow automation, and service quality improvements.

What you'll need

• Bachelor's degree.
• 7+ years of professional experience in telecommunications, unified communications, or enterprise infrastructure services.
• Advanced knowledge of VoIP, PSTN, Zoom Phone, and contact center platforms.
• Experience managing AT&T, Verizon, T-Mobile, and Tangoe platforms.
• Experience managing ITIL processes in ServiceNow.
• Experience with financial controls, vendor contracts, and telecom invoice processing.

Nice to have

• Experience integrating AI tools or workflow automation into collaboration platforms.
• Understanding of carrier organization structures, workflows, and enhancement programs.

Details

• Remote location in Remote City, Florida, United States.
• Annual salary: $79,000–$158,000.