Institutional Investment Operations Specialist

Overview

Support client onboarding across Markets businesses as the central point of contact, coordinating end-to-end onboarding activities, client data collection and validation, and system setup with Front Office, Operations, KYC, Credit and Documentation teams.

What you'll do

• Serve as the primary case manager for end-to-end client onboarding activities, ensuring timely and accurate delivery throughout the onboarding lifecycle.
• Partner with internal and external stakeholders to facilitate a seamless onboarding experience while meeting client, business, and regulatory requirements.
• Coordinate across Front Office, Operations, Compliance, Legal, Credit, Documentation, Collateral, and Client Account teams to ensure all prerequisites are completed before trading commences.
• Execute onboarding activities with a strong focus on risk management, control adherence, data quality, and regulatory compliance.
• Support client account onboarding, cash payment input and monitoring, customer service, project support, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation.
• Support the resolution of confirmation and ISDA-related issues.
• Participate in lifecycle support activities for institutional trade initiatives and identify opportunities for process improvements.
• Drive operational excellence by identifying process enhancements, automation opportunities, and control improvements that enhance client experience and efficiency.
• Lead or contribute to strategic transformation initiatives, partnering with Technology and key stakeholders to deliver sustainable process improvements.
• Prepare management reporting, analyze metrics, and provide actionable insights to support business decisions and performance management.
• Review and analyze operational activities requiring research, evaluation, and independent judgment, and present recommendations for resolving complex situations.
• Provide subject matter expertise on onboarding requirements, regulatory developments, projects and internal and industry-related initiatives.
• Assist leadership in bringing individuals and teams together to resolve complex issues.

What you'll need

• 2+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.

Nice to have

• Experience in Client Onboarding, Client Lifecycle Management, and Corporate & Investment Banking.
• Strong knowledge of Markets products and trade lifecycle processes, including Securities, Fixed Income, Equities, FX, Futures, Derivatives, and related post-trade activities.
• Comprehensive understanding of onboarding and regulatory requirements, including KYC, CDD, EDD, AML, Tax Documentation, ISDA, SSI setup, and regulatory due diligence.
• Working knowledge of regulatory frameworks such as FINRA, Dodd-Frank, Qualified Financial Contracts (QFC), and other applicable banking regulations.
• Ability to interpret and analyze legal agreements, regulatory requirements, client documentation, and complex operational processes.
• Demonstrated experience partnering with cross-functional stakeholders and managing deliverables across multiple teams and business functions.
• Strong analytical, problem-solving, and decision-making skills, with the ability to identify risks, evaluate controls, and recommend practical solutions.
• Proficiency in Microsoft Excel, PowerPoint, and Word, with experience using reporting and visualization tools such as Tableau and industry platforms including Markit and DTCC/ALERT.
• Excellent communication and stakeholder management skills, with the ability to influence outcomes and build effective working relationships.
• Bachelor's or Master's degree in Finance, Business Administration, Accounting, Economics, or a related field.

Details

• Location: Bengaluru, India.
• Posting end date: 7 Nov 2026.