Insurance Operations Analyst

Overview

Insurance Operations Analyst role in Accenture's Retirement Solutions practice, processing retirement planning transactions for US clients.

What you'll do

• Review and validate client-submitted scanned forms to determine IGO/NIGO status, ensuring completeness, accuracy, and compliance before processing.
• Perform end to end processing of monetary and non-monetary transactions based on scanned forms and system-generated requests, ensuring 100% accuracy and adherence to turnaround timelines.
• Execute transactional activities such as account creation, account maintenance, fund movements, rollovers, and transfers as per client instructions and standard operating procedures.
• Demonstrate strong working knowledge of rollover in, transfer, and enrollment request processing, identifying discrepancies and resolving exceptions.
• Research and respond to transaction-related queries from Business Partners and Client Support Teams within defined SLAs.
• Prioritize and manage high-value and time-sensitive transactions to minimize financial, operational, and compliance risk.
• Ensure strict compliance with data confidentiality and non-disclosure requirements.
• Comply with client policies, internal procedures, and applicable Federal, State and Local regulations, escalating risks, errors, or potential breaches to management promptly.

What you'll need

• Any Bachelor's degree.
• Experience in the US retirement industry (mandatory).
• 3 to 5 years of experience.
• Good verbal and written communication skills.
• Good typing skills and attention to detail.
• Good time management skills.
• Ability to work independently.

Nice to have

• Experience in US Retirement Services domain, Defined Contributions, managing participant-level services.
• Expertise in Money In processes such as asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc.
• Address change verification using tools provided by public records systems and the United States Postal Service.
• Hands-on experience developing process documentation, capturing exceptions, process flows, process maps, and following Not in Good Order / In Good Order processing rules.

Details

• Location: Mumbai.
• Open to working in US shifts based on business requirements; flexible to work in US business hours shifts only, based on operational needs.