Alternative Ops Transfer Agency, Associate 2

Overview

Process capital and non-financial transactions and maintain investor registers for hedge fund and private equity clients within State Street's Alternative Investment Services Group, handling direct client communication.

What you'll do

• Own operations for a group of assigned hedge fund and private equity investor clients.
• Process capital activities: subscriptions, redemptions, transfers, switches, redemption wire payments, expense wire payments and distribution wire payments.
• Process non-financial activities: new investor creation, static data maintenance, statement and contract note distribution, audit confirmations and time-bound projects.
• Handle investor and client queries by telephone and email, resolving them in a timely manner and independently.
• Respond to internal and external queries and resolve discrepancies in investor accounts, correcting them or routing them to the originating area until resolved.
• Prepare standard operating procedures (SOPs) and job aids.
• Follow and strictly adhere to pre-established policies and procedures.
• Maintain established quality, accuracy and timeliness standards across all activities.
• Coordinate with the host location on daily deliverables, working to tight SLAs while maintaining agreed accuracy and timelines.
• Prioritize workloads and meet pre-determined deadlines while working under pressure.
• Identify unusual or potentially suspicious transactional activity and report or escalate it in line with corporate policy and operating procedures.

What you'll need

• 1 to 4 years of relevant experience in financial services.
• University degree in accounting, business, mathematics, finance or economics.
• Working knowledge of Microsoft Excel, Outlook and Word.
• Good English written and oral communication skills.
• Ability to communicate with co-workers in a clear, thorough and concise manner.
• Organizational and time management skills.
• Good analytical, numerical and reasoning skills.

Nice to have

• Exposure to hedge fund, private equity or real asset funds.
• Prior experience handling direct investor or client communication.
• Good understanding of anti-money laundering.

Details

• Location: Mumbai, India.