Lending Operations - AM - Merchant Lending

Overview

Manage day-to-day lending operations for merchant lending, coordinating with internal stakeholders to ensure smooth and timely loan processing.

What you'll do

• Manage day-to-day lending activities and ensure smooth and timely processing of loan applications in coordination with Product, Technology, Business, and Sales teams.
• Monitor daily operational activities, track pending cases and issues, resolve bottlenecks, and ensure a seamless customer experience.
• Collaborate with internal teams and relevant lending partners to ensure seamless execution of lending processes.
• Maintain daily operational trackers, prepare issue-resolution reports, monitor key performance metrics, and provide regular updates to stakeholders.
• Identify operational challenges, investigate root causes, and coordinate with relevant teams to ensure timely resolution.
• Identify opportunities to improve operational efficiency, streamline workflows, and enhance the overall lending process.
• Ensure adherence to internal policies, standard operating procedures, and applicable lending guidelines and regulatory requirements.

What you'll need

• 2–4 years of experience in lending operations, fintech, banking, or NBFC operations.
• Good understanding of the lending lifecycle, loan processing, and operational workflows.
• Strong communication, coordination, and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Proficiency in MS Excel or Google Sheets for operational tracking and reporting.
• Ability to manage multiple tasks, prioritize activities, and work in a fast-paced environment.
• Strong attention to detail and a proactive approach to resolving operational issues.

Details

• Location: Mumbai, Maharashtra.