Insurance Operations Analyst

Overview

Insurance Operations Analyst in Accenture's Retirement Solutions, Retirement Planning Services practice, processing monetary and non-monetary retirement transactions and participant-level services for US clients.

What you'll do

• Perform end to end processing of monetary and non monetary transactions based on scanned forms and system generated requests, ensuring 100 accuracy and adherence to turnaround timelines.
• Execute transactional activities such as account creation, account maintenance, fund movements, rollovers, and transfers as per client instructions.
• Verify participant addresses using tools provided by public records system and the United States Postal Service.
• Develop process documentation, capture exceptions, process flows and process maps, and follow Not in Good Order / In Good Order processing rules.
• Review and validate client-submitted scanned forms to determine IGO/NIGO status, ensuring completeness, accuracy, and compliance before processing.
• Identify discrepancies and resolve exceptions in rollover in, transfer, and enrollment request processing.
• Ensure strict compliance with data confidentiality and non disclosure requirements, safeguarding sensitive client and financial information at all times.
• Comply with client policies, internal procedures, and applicable Federal, State and Local regulations, escalating as required.
• Carry out analysis and solving of lower-complexity problems as an individual contributor within a team.

What you'll need

• Any Graduation.
• 3 to 5 years of experience.
• Experience in US Retirement Services domain, Defined Contributions, managing participant level services.
• Expertise in Money In processes such as asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc.
• Hands on experience developing process documentation, capturing exceptions, process flow and process maps.
• Strong working knowledge of rollover in, transfer, and enrollment request processing.

Details

• Must be flexible to work in US business hours shifts only, based on operational needs.
• May require working in rotational shifts.
• Day-to-day interaction with peers within Accenture before updating supervisors; limited exposure to clients or Accenture management.
• Receives moderate level instruction on daily tasks and detailed instructions on new assignments.