Intern - Global Complaint Operation

Overview

A 9-month internship supporting the Product Quality Complaint Management team in handling, tracking and monitoring product quality complaints, with exposure to pharmaceutical quality systems, data analysis and stakeholder communication.

What you'll do

• Assist in reviewing and processing product quality complaint records.
• Support accurate entry and maintenance of complaint information in electronic quality systems.
• Assist in monitoring complaint workflow and tracking record status.
• Support coordination of follow-up requests with internal stakeholders.
• Compile complaint-related data for management reports and dashboards.
• Support monthly complaint trending activities.
• Perform data verification and quality checks to ensure accuracy.
• Assist in maintaining complaint documentation and records.
• Support preparation of meeting minutes and action trackers.
• Ensure documentation complies with company procedures and quality standards.
• Support preparation of routine communications and status updates.
• Participate in continuous improvement projects related to complaint operations.
• Support development of job aids, work instructions, and process documentation.
• Assist in identifying opportunities for automation and efficiency improvements.
• Participate in team meetings and training sessions.
• Collaborate with the Complaint Investigation Unit (CIU) and other cross-functional teams as required.
• Support management with ad hoc projects and operational activities.

What you'll need

• Pursuing or recently completed Bachelor's/Master's degree in Pharmacy (B.Pharm/M.Pharm), Life Sciences, Biotechnology, Microbiology or Pharmaceutical Sciences.
• Required skills: Clinical Research, Cloud Data Catalog, Data Analysis, Database Management, Data Science, Data Security, Data Visualization, Data Wrangling, Detail-Oriented, Event Planning, Key Performance Indicators (KPI), Project Management, Python (Programming Language), Software Proficiency, Vendor Relationship Management.

Nice to have

• Strong attention to detail.
• Good written and verbal communication skills.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Analytical and problem-solving mindset.
• Ability to work in a team environment.
• Good organizational and time management skills.
• Willingness to learn and adapt in a fast-paced environment.

Details

• Location: Pune, Maharashtra.
• Work arrangement: Hybrid.
• Employment type: Internship, 9 months, fixed term.