Invoicing Specialist, Operations Support

Overview

Invoicing Specialist role in Operations Support, responsible for invoice preparation, revenue assurance and variance management for client operations.

What you'll do

• Prepare and process invoices, accruals, and run-rate revenue calculations.
• Own revenue assurance and variance management to identify and resolve revenue leakage, billing gaps, and operational exceptions in a timely manner.
• Interpret client contracts and commercial terms, translating contractual requirements and operational performance metrics into accurate revenue calculations, billing requirements, and invoice preparation.
• Establish and maintain financial and operational controls to improve the accuracy and completeness of invoicing, billing, accruals, reconciliations, and financial reporting.
• Partner with site-level WFM, BI, and Operations POCs to ensure exceptional and abnormal hours are captured accurately in client dashboards and the month-end locked-hours dashboard.
• Validate and incorporate approved exceptional and abnormal hours into final invoices to facilitate timely client approval.
• Maintain clear documentation of processes, assumptions, contractual requirements, and revenue calculation methodologies to ensure consistency and audit readiness.
• Collect, validate, and reconcile data from multiple tools and sources to perform invoice revenue validation, accruals, reconciliations, variance analysis, and financial reporting.
• Develop and maintain standardized reports and dashboards for senior leadership highlighting financial and operational trends, risks, opportunities, and business drivers.
• Identify potential financial risks, revenue leakage, billing gaps, and operational exceptions, and proactively communicate them with recommended corrective actions.
• Support client and internal business reviews by preparing financial insights, performance trends, variance analysis, and actionable recommendations.

What you'll need

• Bachelor's Degree.
• Strong focus on data accuracy, integrity, validation, and reconciliation, with a high level of attention to detail.
• Working knowledge of revenue recognition principles, accruals, billing, forecasting, run-rate revenue, and financial variance analysis.
• Strong proficiency in Microsoft Excel, including PivotTables, XLOOKUP/INDEX MATCH, SUMIFS, Power Query, Power Pivot, data analysis, and data visualization.
• Strong understanding of WFM and operational deliverables and metrics, including data validation, reconciliation, exception management, and audit requirements.
• Ability to understand and interpret client contracts, commercial terms, service-level requirements, and performance metrics, and translate them into accurate revenue, billing, and invoicing calculations.
• Ability to drive automation and process improvements using advanced Excel, Power Query, Power Pivot, Power BI, and other reporting or analytical tools.
• Communication and stakeholder management skills, with the ability to clearly articulate financial insights, explain variances, and present and support data-driven conclusions.

Nice to have

• Ability to build and maintain strong working relationships with global stakeholders across locations and functions.
• Strong ability to prioritize multiple deliverables, manage competing priorities, and consistently meet deadlines in a fast-paced environment.
• Self-motivated, proactive, and results-oriented, with the ability to independently identify issues, risks, and opportunities and develop insightful solutions.
• Strong project and time management skills, with the ability to manage multiple assignments simultaneously and deliver high-quality outputs within agreed timelines.
• Excellent team player with the ability to collaborate effectively with diverse, multicultural teams.
• Ability to work effectively in a dynamic and continuously changing business environment while maintaining a high level of ownership and accountability.
• Confidence to provide, communicate, and constructively defend a point of view using data, analysis, and sound business rationale.

Details

• Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr.
• Employment type: Full time.