iScala/ServiceMax Techno Functional Engineer

Overview

Techno-functional role supporting and improving iScala ERP and ServiceMax environments, bridging business needs and technical execution across ERP and field service platforms.

What you'll do

• Provide techno-functional support for iScala ERP and ServiceMax environments across business and support processes.
• Analyze user and business requirements and translate them into practical system solutions, configurations, reports, and integrations.
• Support Build, SIT, UAT, deployment, and hypercare activities for enhancements and implementations.
• Troubleshoot issues across iScala, databases, interfaces, and connected applications, including Edge Apps and Salesforce-related integrations where applicable.
• Support localization, electronic invoicing, and statutory or regulatory requirements as part of ERP operations.
• Perform root cause analysis, track defects, and support issue resolution through to closure.
• Assist with upgrades, regression testing, data migration activities, and process documentation.
• Prepare training materials, conduct end-user training, and support adoption of new or updated solutions.
• Create and maintain support documentation, functional specifications, and run books for operational continuity.
• Collaborate with business users, developers, QA, and solution stakeholders to deliver stable and scalable outcomes.

What you'll need

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
• 8+ years of experience in a techno-functional role supporting ERP and/or service management platforms.
• Strong hands-on experience with iScala ERP and working knowledge of related technologies and support processes.
• Strong knowledge of the iScala ERP application, and experience configuring and supporting core iScala modules.
• Solid understanding of SQL and database troubleshooting, including complex querying and support for data-related issues.
• Experience with MS SQL Server and report development using SSRS.
• Experience supporting Build, SIT, UAT, defect triage, and post-release stabilization.
• Ability to document requirements, configurations, test results, and support procedures clearly and accurately.
• Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.
• Ability to work independently, manage priorities, and deliver results in a fast-paced environment.
• Fluency in English.
• Experience supporting one or more of the following business areas: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, Cash Management, Purchasing, Inventory Management, Sales Order Processing, Manufacturing, Distribution, Warehouse Management, Supply Chain, Project Accounting.

Nice to have

• Hands-on experience with Epicor Service Connect.
• Experience with ServiceMax and Salesforce, including functional configuration or support for field service processes.
• Exposure to electronic invoicing, localization, taxation, and statutory compliance requirements.
• Experience with data migration, source-to-target mapping, or ERP upgrade activities.
• Knowledge of local and USGAAP consolidation or financial reporting processes.
• Experience creating operational run books or support handover documentation.

Details

• Location: Pune, Maharashtra, India.
• Exposure to SSIS is valuable.