Issue Management Intermediate Analyst

Overview

Coordinate and manage issues with key stakeholders so that Citi achieves and maintains compliance and remediates internal and external review findings and self-identified issues.

What you'll do

• Support end-to-end Issue Management, ensuring compliance with Issue Management Policy, Standards and Procedures.
• Coordinate with key stakeholders to investigate control gaps or failures and develop corrective action plans.
• Help implement sustainable solutions by addressing root causes and adopting enhanced discipline, including lessons learned, for timely issue closure.
• Participate in leadership meetings to analyze documentation and processes and ensure Issue Management points are properly addressed.
• Help identify critical issues and suggest enhancements.
• Assist in creating and maintaining reports for issue tracking and analysis.
• Help identify risks across the business and organize cross-functional solutions.
• Develop senior management reporting.
• Facilitate and ensure Issue Management Quality Standards are met for documented issues.
• Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations and Policy.
• Escalate, manage and report control issues with transparency, and supervise team activity, creating accountability for those who fail to maintain standards.

What you'll need

• Minimum of 6+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Good knowledge in the development and execution of controls.
• Experience in control related functions in the financial industry.
• Experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi's Policies, Standards, and Procedures.
• Good analytical skills to evaluate complex risk and control activities and processes.
• Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
• Bachelor's/University degree or equivalent experience.

Details

• Location: Chennai, India.
• Time type: Full time.
• Job family group: Controls Governance & Oversight; Job family: Issue Management.