IT Customer Services Specialist

Overview

Join the Content Maintenance and Labs team at Accenture LearnVantage (Udacity) as a Content Learning Architect, AI, keeping the AI curriculum accurate, current and working for every learner.

What you'll do

• Triage and correct urgent content issues, including broken code, failing labs, and technical solutions that no longer run against current models, APIs, or libraries.
• Review and revise course content against quality standards and style guidelines, covering both instructional design and technical solutions.
• Analyze learner and customer feedback, user testing data, and support signals, and prioritize the revisions that will most improve learner outcomes.
• Identify potential drop-off points in program content and revise the material before learners stall there.
• Review and approve content submissions from the content contributor network, and confirm that accepted improvements deliver the outcomes they promised.
• Tailor learning journeys to the outcomes a learner or client is working toward, sequencing existing content into paths that get them there.
• Develop assessments that gauge applicant readiness for admission to a learning journey.

What you'll need

• Minimum 3 years of professional experience in artificial intelligence and machine learning, including hands-on work with generative AI and large language models.
• Minimum 3 years of experience with Python and the generative AI stack (Hugging Face Transformers, PyTorch), with working knowledge of scikit-learn, NumPy, and pandas.
• Minimum 1 year of experience building LLM-powered applications, including prompt engineering, retrieval-augmented generation, and evaluating output quality.
• Minimum 1 year of experience with agentic AI, including tool and function calling and single-agent workflows, using frameworks such as LangGraph, CrewAI, or the OpenAI or Anthropic agent SDKs.
• Minimum 1 year of hands-on experience with a managed cloud AI platform such as Amazon Bedrock, Azure AI Foundry or Azure OpenAI, or Google Vertex AI.
• Minimum 1 year of experience developing software with AI coding assistants or agents such as Claude Code, Cursor, or GitHub Copilot.
• Minimum 3 years of experience troubleshooting and repairing technical learning content, including debugging code and fixing broken environments.
• Professional working proficiency in written and spoken English, including copy-editing technical content against documented quality standards and style guidelines.
• Minimum 3 years of experience in instructional design, curriculum development, or teaching technical content to adult learners.
• Minimum 1 year of experience with version control tools like Git.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience.)

Nice to have

• Experience building and operating production agentic systems at scale, including multi-agent orchestration, guardrails, and evaluation and observability.

Details

• Location: Noida, India
• Remote role based in India
• Reports to a Content Maintenance and Labs Senior Manager