System Development Specialist

Overview

Lab Support Specialist on the Labs team at Accenture LearnVantage (Udacity), keeping instructor-led technical training running by supporting live classes and building and validating lab environments.

What you'll do

• Support live instructor-led classes, resolving lab environment issues in real time for instructors and students while the class keeps moving.
• Build and maintain QA instances of new labs ahead of course delivery, validating that environments match the course design intent.
• Reproduce and diagnose reported lab failures, fixing what you can and escalating the rest with clear reproduction steps.
• Contribute to the team's move to Infrastructure as Code, using AI-assisted development to speed up template creation, testing, and documentation.
• Use AI coding assistants such as Claude, ChatGPT, Gemini, or Microsoft 365 Copilot as a standard part of how you build, debug, and document.
• Work directly with courseware design, QA, and lab engineering colleagues to take labs from concept to classroom as one team.
• Document recurring failures and their fixes so the same issue does not reach the next class.

What you'll need

• Minimum 3 years of experience in technical operations, infrastructure, or DevOps.
• Minimum 3 years of experience applying Infrastructure as Code with AWS CloudFormation, Azure ARM or Bicep, or Google Cloud Deployment Manager.
• Minimum 3 years of hands-on experience with AWS, Azure, or Google Cloud, including tenant or account administration.
• Minimum 1 year of experience using AI coding assistants such as Claude, ChatGPT, Gemini, or Microsoft 365 Copilot on production technical work.
• Minimum 3 years of experience supporting instructors, students, or customers in a live or time-sensitive support role.
• Minimum 3 years of experience with version control tools like Git.
• Professional working proficiency in written and spoken English, including clear written communication with people in other time zones.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years' work experience)

Details

• Based in India; supports classes across non-Americas time zones.
• Reports into the Tech Delivery and Operations Excellence Manager.