IT Engineer, Workplace Technology and AV

Overview

IT Engineer focused on Workplace Technology and AV, providing IT support and managing end-user hardware, onboarding, and conferencing/AV systems.

What you'll do

• Provide L2/L3 deskside and remote support for Windows and macOS devices.
• Manage end-to-end IT onboarding including provisioning, MDM enrollment, software configuration, and access validation.
• Maintain the hardware asset lifecycle including inventory, refresh, and decommissioning.
• Execute IMAC activities while maintaining defined SLAs.
• Operate and maintain Zoom Rooms, video conferencing systems, video walls, and hybrid meeting infrastructure.
• Manage AV incident response, troubleshooting, vendor coordination, and documentation.

What you'll need

• 4–8 years of on-site IT support in a GCC, MNC product company, or R&D environment.
• Experience administering Zoom Rooms and enterprise AV hardware (Neat, Logitech, Poly, or equivalent).
• Windows endpoint administration including OS provisioning, Intune or JAMF, hardware troubleshooting, and software deployment.
• Strong macOS support experience.
• Networking fundamentals including DHCP, DNS, and Wi-Fi troubleshooting.
• Experience with ServiceNow or similar ITSM tools, including SLA ownership and documentation.
• Strong communication and stakeholder management skills.

Nice to have

• JAMF administration (policies, smart groups, scope management).
• Zoom Phone or Unified Communications administration.
• CrowdStrike, Intune Compliance Policies, or BeyondTrust EPM experience.

Details

• Location: Bangalore.