IT Ops/Support Analyst II

Overview

Lab Management Technician/Installer supporting engineering admins in Lab Operations, handling testbed operations, racking and stacking equipment, cabling, asset transfers and store keeping for GLO Labs.

What you'll do

• Rack devices for testbed deployments and unrack devices when not required in racks.
• Connect testbed and device ports with the correct cables and optics as per the given plan.
• Understand Juniper topology language (params-info, etc.) as trained.
• Understand the varied types of optics and cables used in labs.
• Connect power for devices for bringup and other related physical activities, in coordination with the M&E team.
• Coordinate with M&E staff for lab environment requirements related to power and cooling.
• Manage new workflows for receiving shipments and update records in the LRM database.
• Manage and account for chassis/FRU storage and disbursal for incoming teams and admins, and track movements.
• Review unused assets, reuse FRUs and manage inventory in GLO stores.
• Collect and record FRU inventory from retired devices, keep LRM records and check reusability.
• Carry out asset life cycle tasks such as disposal, asset transfer and write-offs as assigned.
• Engage cross-team functions (WH/Logistics, EHSS, Fixed Assets, Facilities) for workflow tasks.
• Follow up on and track RMA transfers.
• Act as designated receiver and maintain the necessary data records.
• Maintain asset records in the designated format or database and perform general upkeep of stores and inventory.
• Provide regular reporting and cross-team interaction with warehouse/logistics, engineering and other lab teams.
• Support lab operations and service tickets as per Lab manager guidance.

What you'll need

• Secondary School (with past relevant lab experience) or Graduate/Diploma.
• Proficient written and spoken English.
• Good sense of ownership.
• 2-3 years of working experience in a technology-driven environment handling hardware or technology products.
• Proficiency in Microsoft Excel.
• Ability to lift 25 pounds without physical strain.
• Willingness to help with any task requiring assistance and to take a constant stream of tasks from the manager.

Nice to have

• Basic Linux/Unix user knowledge.
• Familiarity with Juniper or other networking products.

Details

• Onsite role, with an expectation to work primarily from an HPE office.
• On-the-feet role with occasional lifting of materials within safety limits; required tools and lifts are provided.
• Location: Bengaluru, Karnataka, India.