IT Service Desk Analyst I

Overview

Provide frontline Tier 1 technical support to end users, resolving relatively simple hardware, software, and network issues or connecting users with more intensive IT support when needed.

What you'll do

• Take initial inquiries from end users.
• Help resolve relatively simple hardware issues.
• Help resolve relatively simple software issues.
• Help resolve relatively simple network issues.
• Provide remote support over the phone.
• Provide remote support through screen sharing or remote control.
• Provide live chat support.
• Provide email support.
• Connect users with more intensive IT support when needed.

What you'll need

• A 4 year degree.
• 4+ years of experience.
• No discretion to vary from established procedures.
• No related work experience or work experience requiring formal training in theories/concepts in own function.
• Ability to work under close supervision.

Details

• Location: Bangalore, India.
• Employment type: Full time.
• Job category: Information Technology.