Application Support Engineer

Overview

Act as a software detective by monitoring, investigating, identifying root causes and resolving issues across multiple components of critical business systems. Collaborate with teams to maintain system stability, performance and continuity of essential services.

What you'll do

• Act as an SME, collaborate and manage the team to perform.
• Make team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate incident response efforts to minimize downtime and impact on business operations.
• Facilitate knowledge sharing and continuous improvement within the team to enhance support capabilities.
• Mentor junior team members to develop their skills and understanding of critical incident processes.
• Actively monitor and investigate issues across various critical business systems.
• Diagnose and resolve complex system issues.
• Prioritize and manage multiple incidents simultaneously in a fast-paced environment.
• Document and monitor issue resolution using incident tracking and management tools.
• Work under pressure and adapt quickly to changing situations to maintain system reliability.

What you'll need

• Minimum 5 year(s) of experience in Critical Incident Management.
• 15 years full time education.
• Proficiency in Critical Incident Management.
• Strong analytical and problem-solving abilities to diagnose and resolve complex system issues.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Ability to prioritize and manage multiple incidents simultaneously in a fast-paced environment.
• Experience with incident tracking and management tools to document and monitor issue resolution.
• Capability to work under pressure and adapt quickly to changing situations to maintain system reliability.

Details

• Position based at the Bengaluru office.