IT Software Engineer (Service Now Developer)

Overview

Senior IT Service Operations specialist responsible for managing ITIL processes such as Change, Incident, Request, Problem, and Knowledge management.

What you'll do

• Manage Change, Incident, Request, Problem, or Knowledge service offerings across operational, tactical, and strategic levels.
• Improve Incident, Problem, Change, Request, and Knowledge management process and procedure adoption.
• Partner with IT areas to adopt ITIL/ITSM processes.
• Participate in establishing SLAs and help measure performance of assigned processes.
• Lead ITSM meetings including Quarterly Service Reviews, Major Incident Reviews, and Problem Reviews.
• Manage Major Incidents to resolution across multiple teams.
• Maintain reporting dashboards and create real-time insights into service management performance.

What you'll need

• 3-6 years of ITIL Processes Operations experience.
• ITIL 4 Foundation certification.
• Bachelor’s degree or equivalent education and work experience.
• Strong verbal and written communication skills.
• Problem-solving, analytical, and independent judgment skills.

Details

• Location: Bangalore, INKA, India.