IT Support Analyst 1

Overview

Provide first-level technical support for applications, networks, platforms, servers, hardware, and software. Respond to user inquiries through phone, email, and live chat, and escalate issues to L2 or L3 teams when appropriate.

What you'll do

• Provide technical support for computers, mobility, voice, network connectivity, and software applications.
• Set up, deploy, upgrade, and troubleshoot employee workstations.
• Manage users and computers in Microsoft Active Directory.
• Maintain PCs, network devices, printers, scanners, and multifunction devices.
• Monitor and remove viruses, spyware, and unauthorized software.
• Coordinate hardware repairs and local IT facilities maintenance with vendors.
• Support software deployments, remediation projects, license reconciliation, and local server upgrades.

What you'll need

• 1–3 years of relevant experience in IT or customer service.
• Associate degree in Information Systems, Business, or a related field, or equivalent experience.
• Working knowledge of Microsoft Windows OS and MS Office Suite.
• Working knowledge of Active Directory, computer imaging software, and ServiceNow.
• Knowledge of endpoint security, backup solutions, disk encryption, PC hardware, printers, and networked equipment.
• Strong verbal and written communication, organization, time management, and multitasking skills.
• Ability to work collaboratively and remain professional in stressful situations.

Nice to have

• Bachelor’s degree.

Details

• Location: Hyderabad.