Overview
IT Support Engineer for Anthropic’s IT Operations team, providing hands-on support and scalable operational help across an employee technology and access stack.
What you'll do
- Triage and resolve issues across hardware, software, networking, and accounts via ticketing, Slack, and in-person support.
- Diagnose and fix problems across macOS, ChromeOS, iOS, Android, and core SaaS platforms including Google Workspace, Slack, GitHub, and Atlassian.
- Troubleshoot device issues including enrollment, configuration profiles, and policy enforcement.
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
- Handle escalations requiring cross-team coordination.
- Join an on-call rotation for urgent issues outside business hours.
What you'll need
- Hands-on IT support experience in a fast-paced environment.
- Experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android.
- Experience with Google Workspace administration.
- Experience with Slack administration (workspace management, permissions, troubleshooting).
- Understanding of identity and access fundamentals including SSO, MFA, and directory services.
- Basic scripting in Bash or Python for automation.
- Strong troubleshooting skills and a clear communicator who enjoys helping people solve problems.
Details
- Based in the Dublin office with a 4-day-per-week in-office expectation.
Read the full description and apply on the company’s own careers page.
