IT Support Engineer I

Overview

Provide technical support to keep employees productive, connected, and supported. Resolve user issues, administer workplace technologies, and improve IT support processes.

What you'll do

• Resolve hardware, software, connectivity, and application issues.
• Manage and prioritize incoming support requests.
• Provide timely updates and customer service to users.
• Troubleshoot complex issues and coordinate escalations across IT and business teams.
• Administer Microsoft 365, Active Directory, SharePoint, telephony platforms, Azure Virtual Desktop, and endpoint management tools.
• Create user documentation and implement support best practices.
• Configure workstations, system access, and technical resources for employee onboarding.

What you'll need

• Experience supporting Windows and Mac operating systems.
• Experience with Microsoft Office applications.
• Experience with Azure Virtual Desktop, Active Directory, and SharePoint.
• Experience with MECM/SCCM/Intune, JAMF, Azure administration, and remote support tools.
• Experience with PowerShell or other scripting technologies.
• Strong customer service, communication, troubleshooting, organizational, and time-management skills.
• Bachelor’s degree in a technical discipline preferred or equivalent education and experience.

Details

• Location: Bangalore, India.