IT Support Engineer – L1/L2

Overview

IT Support Engineer (L1/L2) for an international IT Helpdesk, providing first- and second-level technical support to end users worldwide.

What you'll do

• Provide Level 1 and Level 2 support via ticketing system, phone, Teams, or on-site.
• Diagnose and resolve hardware, software, and network-related incidents.
• Handle user requests such as account creation, access rights, and software installation.
• Escalate complex issues to higher support levels when necessary.
• Prepare, configure, and deploy workstations (Windows/Mac).
• Support ITSM processes, including incident documentation and SLA compliance.

What you'll need

• 2–5 years of experience in IT support (Level 1 and/or Level 2).
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Good knowledge of Microsoft 365 environment.
• Familiarity with Entra ID (Azure AD).
• Experience with ticketing systems.
• Strong understanding of Windows and Mac operating systems.
• Fluent English (spoken and written) is mandatory.