IT Vendor Management Office Sr. Manager

Overview

Senior Manager for the IT Vendor Management Office, setting strategy and operating plans for IT third-party suppliers and leading end-to-end governance of strategic managed service provider relationships.

What you'll do

• Set the medium- to long-term strategy and operating plan for IT vendor management, covering the strategic supplier portfolio (managed service providers, professional services and software publishers), governance model, supplier segmentation, performance standards and policies.
• Own end-to-end governance of strategic MSP relationships across infrastructure, applications, service desk and other managed services, including executive steering committees and quarterly business reviews.
• Track performance against SLAs and experience-level agreements (XLAs), manage service credits and earn-backs, and hold providers to productivity, run-rate, innovation and automation commitments.
• Direct the MSP lifecycle, including sourcing strategy inputs, transition and transformation oversight, steady-state performance, contract change and renewal strategy, and quarterly/monthly service review.
• Negotiate at an expert level with Procurement and Legal on scope, service levels, pricing levers and commercial remedies.
• Partner with IT Pillars/LT on pillar-wise budget and spend for the vendor portfolio, including forecasting MSP and software run-rate, validating invoices, credits and consumption, approving deviations within delegated authority, and delivering cost avoidance and value-realization outcomes.
• Lead the software asset management capability, including entitlement governance, renewal and true-up readiness, audit defence, publisher risk reviews and automated reclamation.
• Integrate supplier, contract, service and license data into a single governance view across ServiceNow, CMDB and procurement sources.
• Build and lead a high-performing VMO team of vendor managers, software asset management analysts and governance specialists, setting objectives, managing performance, coaching and developing talent, and scaling processes, tooling and reporting.

What you'll need

• Bachelor's Degree or higher.
• 15+ years of experience in IT vendor management, IT sourcing, supplier governance, software asset management, IT operations or IT service management in a complex global enterprise.
• 8+ years governing large, multi-million-dollar vendor relationships, including SLA/XLA and service credit regimes, transitions, steady-state performance and renewals, and multi-supplier service integration models.
• Experience setting strategy and operating models for a vendor management office or comparable function, including governance frameworks, supplier segmentation, policies, controls and performance reporting.
• Experience owning third-party IT budgets and commercial outcomes, including forecasting, invoice and credit validation, and measurable cost optimization and value realization.
• Demonstrated ability to negotiate and counsel at an expert level with senior suppliers and executives, defend difficult commercial and performance positions, and resolve high-stakes escalations.
• Experience leading and developing teams, or directing cross-functional and external resources, in a global, matrixed organization.

Nice to have

• Master's degree in Business, Information Systems, Supply Chain, Engineering or a related discipline.
• Experience with service integration and management (SIAM) or ITIL-based multi-sourcing models, outcome-based or XLA-driven MSP contracts, and supplier exit and re-sourcing planning.
• Experience with ServiceNow (Vendor Risk, SAM Pro or IT Service Management), Axonius, contract lifecycle platforms, Power BI or similar governance and reporting tools.
• Experience with third-party risk, security, business continuity and compliance oversight of MSPs in regulated industries such as healthcare or life sciences.
• Experience running a VMO from a global capability center (GCC) with US/EU stakeholders and suppliers.
• Skills in strategic thinking, executive presence, commercial acumen, negotiation, change leadership and talent development.

Details

• Work location: Bangalore, hybrid eligible.
• Travel may include up to 40%.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status.