Junior Operations Coordinator (Portuguese-Speaking)

Overview

Part-time remote role coordinating car transports across Europe for a seed-stage logistics tech startup, handling dealers, compounds, drivers and carriers and staying in regular contact with customers throughout each transport.

What you'll do

• Coordinate car transports end to end, from pickup to delivery, across dealers, compounds, drivers and carriers
• Track active transports and step in quickly to resolve delays and issues
• Take customer calls in English and Portuguese, keeping customers updated throughout each transport
• Keep carriers, customers and partners aligned so every handover runs smoothly
• Keep order and transport data accurate and up to date
• Deliver a premium, reliable experience on every customer interaction
• Provide ad hoc support to the wider operations team

What you'll need

• Fluent spoken and written English
• Fluency in Portuguese
• Based in Africa or Europe, within 2 hours of CET
• Available to work CET hours split between morning and afternoon
• Confident on the phone and comfortable spending much of the day on calls
• Organised multitasker with strong attention to detail who stays calm under pressure
• Proactive and hands-on, spotting problems and fixing them without waiting to be asked
• High energy and hardworking, at home in a fast-paced startup
• Eager to take on more responsibility as the company grows

Nice to have

• Background in customer support or sales
• Experience in hands-on coordination roles such as travel and booking, admin, or client relations

Details

• Part-time, 30 hours per week
• Remote
• Available CET hours split between morning and afternoon