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Junior Technical Support Engineer

Everbridge
NewPosted yesterday

LOCATION

Canada · Remote

EXPERIENCE

Not specified

TYPE

FullTime

SKILLS REQUIRED

Customer SupporttroubleshootingTechnical DocumentationIncident responseRoot Cause Analysis

Job description

Overview

Everbridge is seeking a Junior Technical Support Engineer to help customers resolve technical issues with Everbridge products, investigating support requests and guiding each issue to resolution or a well-documented escalation.

What you'll do

  • Investigate and troubleshoot customer support requests.
  • Communicate clearly with customers.
  • Guide each issue through resolution or a well-documented escalation.
  • Work with customers, teammates, and internal technical teams.
  • Build expertise in Everbridge products and the systems they rely on.

Details

  • Remote/home based position, to be based anywhere in Canada.

Read the full description and apply on the company’s own careers page.

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Junior Technical Support Engineer