Field Service Engineer

Overview

Field Service Engineer role installing, maintaining and troubleshooting laboratory instruments, hardware, software and configurations at customer sites.

What you'll do

• Install and optimize hardware, software and network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Advise customers on preventive maintenance and configurations that may impact product performance.
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Deliver (not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serve as an internal resource on technical issues and manage product escalations.
• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

What you'll need

• Post-secondary degree within the science field (e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar) or relevant work experience.
• Five years of experience with LC, LCMS, LCQTOF in a similar position or experience as an end user.
• Experience with troubleshooting and problem-solving.
• Clear, respectful and timely verbal and written communication.

Nice to have

• Experience with Agilent solutions.

Details

• Full-time weekly schedule.
• Option to work remotely.
• Travel required: 25% of the time.
• Day shift; no end date.
• Job function: Services & Support.