KYC Operations Analyst 2 – C10

Overview

An intermediate-level KYC Operations Analyst 2 (Maker/Checker) role responsible for AML monitoring, governance, oversight and regulatory reporting in coordination with the Compliance and Control team, to develop and manage a dedicated internal KYC program at Citi.

What you'll do

• Execute and complete KYC records assigned to the pod and perform quality control on completed KYC records.
• Check all assigned KYC records within defined SLA and capture rejection reasons appropriately in the workflow tool.
• Meet makers daily to discuss WIP KYC records and provide constructive feedback to improve record quality.
• Act as expediter for chasing up first-level escalations within the KYC Ops organization.
• Ensure relationship/coverage teams receive the expected service within agreed timelines and facilitate calls where necessary.
• Monitor the workflow database daily to ensure KYC activities are completed on time and as expected.
• Resolve performance or quality issues with KYC records and escalate to Team Lead / Operations Head where necessary.
• Proactively identify and resolve execution risks and issues, escalating to RM Supervisor, Compliance, Operations Head etc. to keep KYC records progressing and approved on time.
• Conduct calibration sessions to standardize knowledge across Checkers.
• Review and implement feedback from Compliance and Quality teams to drive continuous improvement.
• Review post-execution quality review (PEQR) findings on time and maintain 90% PEQR each month.
• Keep the KYC workflow tool up to date, with mandatory fields, status and commentary accurately reflecting current status.
• As coordinator, liaise with Local Compliance to identify new or changed local requirements.
• Monitor and track KYC documentation completion to minimize past dues.

What you'll need

• 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
• University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.
• Demonstrated understanding of core AI concepts, including machine learning and generative AI, and their potential business impact.
• Ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.
• Strong analytical and time management skills, with excellent attention to detail.
• Excellent written and verbal communication skills and aptitude for communicating with senior management.
• Ability to work with internal stakeholders (Coverage, Quality Assurance, Compliance) and partners (Training, Communications, Senior Management) to develop and execute process enhancements.
• Demonstrated effectiveness in process management, particularly target setting, prioritization and operational effectiveness.
• Ability to work well under pressure and tight time frames, in a dynamic and volatile environment.
• Proactive, flexible, well organized, and a team player.
• Good command of reading and writing English.
• Good PC skills with ability to pick up new software systems.
• Co-operative, proactive, with high sense of responsibility and teamwork.
• High accuracy and attention to detail; strive for process improvement.
• Ability to prioritize effectively to meet routine processing deadlines.
• Flexible enough to work as per business timings.

Nice to have

• ACAMS certification.

Details

• Location: Mumbai, Maharashtra, India.
• Employment type: Full time.
• Job level: C10.