LCL Operations & FinOps Specialist • LCL Operations & FinOps

Overview

Handle daily FinOps tasks for LCL operations, ensuring on-time and correct invoicing of jobs to customers, including internal customers (ICBs), and timely soft and hard closes.

What you'll do

• Handle and complete daily FinOps tasks in line with process IOPs and maintain quality of service.
• Adhere to process, SOPs and IOPs during daily operation.
• Accrue, invoice and perform exception management of billing files.
• Ensure accuracy and timeliness within SLAs.
• Resolve requests via email within timeline in a manner that delights customers.
• Carry out activities that contribute to individual and team KPIs.
• Apply good business knowledge and process understanding to provide value-add business solutions to customers.
• Identify process improvement opportunities and provide corresponding solutions within scope.
• Share good practice with teammates and participate in team engagement activities.
• Participate in and contribute to calls and discussions with Business Partners, along with the supervisor.
• Maintain timely and professional interactions with Business Partners and Stakeholders.
• Coordinate with other teams within the GSC to achieve business and organizational goals.
• Adhere to return-to-office policy, shift scheduling, leave planning, overtime, backup planning, and staff policies.
• Identify, document, and appropriately manage all major risks.
• Actively participate in relevant business contingency testing and support other GSCs during contingency procedures.
• Adhere to APM-M Group culture, values and reputation, ensuring compliance with APMM Group and CB policies.

What you'll need

• Graduate, ideally in Finance and Accounting.
• Previous experience in freight forwarding or SCM, or FINOPS/financial experience (having either is a must).
• Knowledge of accounts payable and accounts receivable tasks.
• Knowledge of operations sufficient for full understanding of FINOPS billing.
• 1 to 3 years of experience.
• Good working knowledge of MS Office products including Word, Excel, and PowerPoint.
• Time management skills: ability to handle multiple tasks and manage challenging deadlines.
• Good communication and interpersonal skills; able to build good working relationships.
• Good stakeholder management skills and experience.
• Strong sense of ownership and responsibility.

Nice to have

• Previous experience in freight forwarding or SCM along with FINOPS/financial experience (both preferred).

Details

• Location: Airoli, India.
• Job level: JL2.