Ld Sales Operations

Overview

Lead a team in Medline India that owns and supports vendor contract maintenance, chargebacks and related activities, providing customer service to Medline's customers and sales representatives across the USA.

What you'll do

• Plan operational workflows, mentor team members, and set performance metrics (KPIs and SLAs) to ensure high-speed and accurate resolution.
• Load rebate contracts accurately and on time into the ERP system; lead audit initiatives and close identified gaps within the agreed timeline.
• Oversee the processing, investigation and reconciliation of chargeback files and customer purchase disputes to minimize financial loss.
• Partner with finance, procurement and sales teams to address root causes of vendor non-compliance and dispute trends.
• Generate regular tracking reports analyzing team performance, health and gaps with senior management.
• Establish and maintain operational controls to ensure contract accuracy, rebate compliance, chargeback validation and audit readiness.
• Facilitate identification of key performance indicators and assist the manager in measuring them during performance evaluations.
• Manage and scrub performance data for effective feedback and improvement; identify training and development needs for team members.
• Lead direct reports and act as the point of contact for communication from Medline India with all relevant stakeholders.
• Ensure adherence to Medline core values, compliance, standards and processes within the team.
• Identify automation opportunities and lead continuous improvement initiatives to enhance productivity, quality, compliance and customer satisfaction.
• Serve as first-level management: develop and mentor staff through on-boarding, open communication, training and development; deliver performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies.
• Leverage SPT data for trend analysis, constant problem areas and opportunities, applying strong computer skills in Microsoft Word, PowerPoint, Access and Excel.
• Understand and deliver internal stakeholder requirements with a result-oriented approach.
• Support and coach team members to enhance individual skills for next roles.
• Get actively involved in organizational-level initiatives and lead by example for the team.

What you'll need

• Excellent communication skills with the ability to liaise with cross-functional teams across departments in the US and India.
• Ability to gather data, perform analysis and drive process improvement with strong analytical and problem-solving skills.
• Excellent with advanced Excel; highly driven and self-motivated.
• Sound knowledge of Excel and BI tool-based dashboards.
• Experience driving process improvement initiatives, root cause analysis, SOP standardization and operational excellence programs.
• 6-8 years of total experience (2-3 years of relevant experience).
• At least 2-3 years of experience working as a senior-most individual contributor.
• Independently managed at least one medium-large critical project in the last 300 days.

Nice to have

• Previous experience working with or managing vendor contracts, rebates and chargebacks in the healthcare, surgical devices or pharma domain.
• Knowledge or experience working with large datasets for reporting and using SQL or other RDBMS skills.
• Knowledge of SAP or AS400.
• 1-2 years of people leadership experience, including coaching, performance management, workload allocation and stakeholder communication.

Details

• Location: Pune, India.