Lead Business Integration Analyst -SAP Job(Batch) Management/Monitoring/Administration

Overview

Collins Aerospace is seeking an experienced SAP Batch Administrator to support and maintain enterprise SAP and batch processing environments, monitoring and troubleshooting business-critical batch jobs.

What you'll do

• Monitor, schedule, and support SAP and non-SAP batch processing activities using enterprise scheduling platforms such as Redwood RunMyJobs (RMJ).
• Ensure timely and successful execution of business-critical batch jobs through proactive monitoring and issue resolution.
• Schedule and modify recurring jobs across daily, weekly, monthly, and event-driven processing cycles.
• Monitor SAP background jobs using transaction codes SM36, SM37, SM61, and SM66.
• Review job logs, spool outputs, runtime statistics, job dependencies, and execution history.
• Troubleshoot failed and long-running jobs and coordinate recovery activities with relevant support teams.
• Support critical business workloads, including MRP processing, IDocs, file transfers, interfaces, and month-end activities.
• Collaborate with SAP Basis, Infrastructure, Network, Cybersecurity, SAP Security, and Functional teams to resolve production issues.
• Monitor RMJ dashboards, process server availability, job execution status, and operational alerts.
• Perform approved job restarts, reruns, resubmissions, and recovery procedures based on documented guidelines.
• Create, update, and manage ServiceNow incidents related to batch processing failures.
• Follow ITIL-based incident, problem, and change management processes.
• Maintain operational documentation, support procedures, and accurate incident records.
• Support audit activities and ensure compliance with security and regulatory requirements.
• Participate in on-call rotations and provide operational support in a global 24x7 environment.
• Identify opportunities for automation, process optimization, and improved operational reliability.
• Place jobs on hold or release them based on approved procedures.
• Review and disposition RMJ operator messages.
• Contact job owners and stakeholders for priority and month-end processing failures.
• Support root cause investigations for recurring batch failures.
• Assist with audit requests, compliance reviews, and operational readiness testing for new batch jobs and integrations.

What you'll need

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent experience.
• 3+ years of experience in SAP Technical Support, SAP Basis Support, batch operations, or enterprise job scheduling.
• Hands-on experience supporting SAP batch processing and job scheduling environments.
• Working knowledge of SAP transaction codes SM36, SM37, SM61, and SM66.
• Experience troubleshooting SAP background job failures and batch processing issues.
• Experience using ServiceNow or similar IT Service Management tools.
• Familiarity with ITIL processes, incident management, and operational support models.
• Basic understanding of network connectivity, firewall concepts, and infrastructure dependencies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work in a 24x7 support environment and participate in on-call rotations.

Nice to have

• Hands-on experience with Redwood RunMyJobs (RMJ) or other enterprise workload automation platforms.
• Experience supporting SAP ECC and/or SAP S/4HANA environments.
• Experience supporting MRP processing, IDocs, SAP interfaces, and batch integrations.
• Knowledge of SAP job dependencies, events, job chains, and workload automation concepts.
• Experience supporting global production environments.
• Familiarity with Linux, Windows, and cloud-hosted SAP environments.
• Understanding of TCP/IP networking concepts and enterprise infrastructure.
• Experience supporting audit and compliance activities.
• Exposure to scripting, process automation, and operational improvement initiatives.
• Experience working with cross-functional SAP and Infrastructure support teams.

Details

• Location: Bengaluru, Karnataka, India (Northgate, Sy No 2/2 Venkatala Village, Yelahanka Hobli).
• Role type: Hybrid, with onsite and offsite work ratio determined in partnership with your leader.
• Ability to work in a 24x7 global support environment and participate in on-call rotations.
• Background check required for all external new hires in India; drug screen applies to Operations positions.