Senior Lead Business Integration Analyst- SAP Job (Batch) Monitoring/Management Consultant

Overview

Senior Lead Business Integration Analyst (SAP Job Batch Monitoring/Management Consultant) at Collins Aerospace, an RTX company, to administer, monitor, and optimize SAP and non-SAP batch processing environments.

What you'll do

• Administer, monitor, and optimize enterprise SAP and non-SAP batch processing environments.
• Manage enterprise scheduling solutions, including Redwood RunMyJobs (RMJ), to ensure reliable execution of business-critical jobs.
• Monitor SAP background jobs and RMJ workflows, identify failures, and initiate recovery activities based on business impact and severity.
• Schedule, modify, and maintain recurring batch jobs across daily, weekly, monthly, and event-driven processing cycles.
• Collaborate with SAP Basis, Infrastructure, Network, Cybersecurity, SAP Security, and Functional Application teams to resolve operational issues.
• Support critical business processing activities, including MRP cycles, IDocs, interfaces, month-end close, file transfers, and integration workflows.
• Ensure compliance with audit, cybersecurity, regulatory, and operational standards.
• Follow ITIL processes for incident, problem, change, and service management.
• Maintain operational documentation, runbooks, process standards, and knowledge articles.
• Participate in global 24x7 on-call support rotations, including weekends and holidays.
• Identify opportunities for automation, operational efficiency, and continuous improvement.
• Leverage enterprise partnerships with SAP, Redwood Software, and other technology providers to improve batch processing operations.
• Administer SAP background processing using SM36, SM37, SM61, and SM66, including job definition, monitoring, operation modes, and global work process monitoring.
• Analyze job performance, runtime statistics, spool outputs, and job logs; troubleshoot failures and coordinate resolution across application, infrastructure, and network teams.
• Perform job restarts, resubmissions, and recovery procedures in accordance with operational guidelines.
• Identify recurring job failures and recommend process optimization strategies.
• Monitor enterprise job execution across SAP and non-SAP environments using RMJ dashboards, including queue health, process server availability, workload distribution, and job dependencies.
• Analyze and resolve RMJ alerts for job failures, long-running jobs, event-waiting conditions, and process server shutdowns; validate runtime dependencies.
• Perform job recovery activities, including restarting, resubmitting, marking complete, and holding or releasing jobs from ICE status.
• Monitor and support MRP processing, IDoc processing, month-end activities, File Watcher jobs, and event-triggered workflows.
• Configure and maintain alerting thresholds and monitoring capabilities; support secure RMJ connectivity across hybrid and cloud-hosted SAP environments.
• Create, manage, and track ServiceNow incidents; perform root cause analysis of recurring failures; escalate critical incidents per support procedures.
• Coordinate with job owners and stakeholders on priority and month-end processing failures; maintain accurate operational records and audit trails.
• Participate in post-incident reviews and corrective action planning.
• Monitor enterprise system performance and trends affecting batch processing; implement automation and monitoring enhancements.
• Support enterprise audit activities and regulatory compliance requirements; contribute to continuous service improvement programs.
• Own batch scheduling, monitoring, recovery, and operational support across multiple enterprise platforms.
• Lead troubleshooting for complex cross-system batch failures and performance issues; perform advanced analysis of job dependencies, event triggers, and workflow orchestration.
• Lead operational readiness activities for new applications and integrations.
• Mentor junior team members and provide technical guidance.
• Support mission-critical production systems in a global 24x7 environment.

What you'll need

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Typically 6+ years of experience in SAP technical operations, with a strong focus on batch scheduling and job monitoring.
• Hands-on experience administering SAP batch processes using SM36, SM37, SM61, and SM66.
• Strong understanding of SAP background job scheduling, workload management, and job dependencies.
• Experience troubleshooting technical issues across SAP, operating systems, network, and infrastructure layers.
• Experience using ServiceNow or similar IT Service Management platforms.
• Knowledge of ITIL processes and service management practices.
• Understanding of network connectivity, firewall concepts, and enterprise infrastructure.
• Experience supporting compliance audits and regulatory requirements.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Excellent communication skills with technical teams and business stakeholders.

Nice to have

• Hands-on experience with Redwood RunMyJobs (RMJ) or equivalent enterprise workload automation platforms.
• Experience supporting global SAP environments and 24x7 production operations.
• Experience in SAP Basis administration and SAP interface monitoring.
• Knowledge of IDocs, MRP processing, batch input processing, and SAP background work processes.
• Experience supporting SAP S/4HANA environments.
• Understanding of cloud-hosted SAP environments and hybrid architectures.
• Knowledge of UNIX/Linux and Windows Server administration.
• Familiarity with enterprise monitoring tools.
• Experience with automation and scripting technologies.
• Understanding of network protocols, including TCP/IP, LAN/WAN technologies, and secure communications.
• Experience conducting root cause analysis and problem management activities.
• Experience leading operational support activities and mentoring junior team members.

Details

• Location: Bengaluru, Karnataka, India (Northgate, Sy No 2/2 Venkatala Village, Yelahanka Hobli).
• Work mode: Hybrid, with onsite and offsite work ratio determined with your leader.
• Participation in global 24x7 on-call support rotations, including weekends and holidays.
• Background check required for all India new hires; drug screen applies to operations positions.