Sr. Business Analyst

Overview

Senior Business Analyst within the IT Business Partnership team, acting as a trusted advisor to business functions and supporting multiple business areas as priorities evolve.

What you'll do

• Serve as a trusted advisor to business stakeholders; build relationships with senior leaders and anticipate needs before they are articulated.
• Lead discovery for complex, multi-team initiatives and facilitate workshops that produce decisions, not just documentation.
• Reframe problem statements, identify root causes, and turn ambiguous needs into clear, actionable requirements with minimal rework.
• Drive cross-functional alignment across competing priorities, escalating to IT Business Partnering leadership when needed.
• Shape refinement and sprint planning; own requirements quality and UAT coverage across teams, and drive post-deployment validation and change management.
• Own process maps and documentation for the assigned domain(s), and work flexibly across business areas as priorities evolve.
• Build and govern the domain knowledge base and AI-assisted workflows: set validation standards, maintain an agent-readiness map, and review agent accuracy, with documented human review of outputs.
• Collaborate with US-based stakeholders and distributed teams, managing handoffs so context and decisions move across time zones.
• Mentor peers and contribute to BA standards, templates, hiring, onboarding, and the community of practice.

What you'll need

• 5+ years of experience in business analysis, systems analysis, data analysis, or a related field.
• 5+ years of experience in cross-functional project leadership and communication.
• 3+ years of experience in requirement gathering and documenting user stories.
• 3+ years of Business Analyst or SME experience with enterprise business systems and data platforms (e.g., CRM, ERP, finance/HCM, Snowflake).
• High proficiency in process mapping tools (Visio, Lucidchart, Miro) and a solid understanding of SDLC (Agile/Waterfall).
• Ability to work effectively with US stakeholders and IT team members across different time zones.
• Bachelor's degree in Business Administration, Information Systems, or a related field, or equivalent on-the-job experience.

Nice to have

• Business Analyst certifications such as CBAP or CCBA.
• Salesforce or other enterprise platform or data tool certifications.
• Experience in EdTech or Publishing.

Details

• Location: CA India Office, Bangalore, India.
• Reports to: Director, IT Business Partnership.
• Travel: Minimal.
• Classification: Non-Exempt or Exempt; Individual Contributor.
• Hours: 40.
• Background check: Criminal, credit, and/or driving (per Background Check Policy).