Sr. Business Analyst 4C

Overview

Sr. Business Analyst for Salesforce Field Service Lightning (FSL), acting as the bridge between business stakeholders and the technical engineering team to translate field operations requirements into Salesforce user stories and technical specifications.

What you'll do

• Lead workshops to map complex field service business processes, identifying pain points in scheduling, dispatching, and mobile worker workflows.
• Translate business needs into Salesforce Field Service features, defining requirements for Work Order hierarchies, Service Territories, and Scheduling Policies.
• Produce technical artifacts including Process Flow Diagrams, Data Mapping documents, and detailed User Stories with robust Acceptance Criteria.
• Conduct "Standard vs. Custom" assessments to determine when business needs can be met with SFS configuration versus requiring custom Apex or LWC development.
• Design the logic for Salesforce Flows.
• Orchestrate User Acceptance Testing (UAT), defining test scripts that validate core CRM functionality and end-to-end field service execution.
• Define requirements for data migration and integration between Salesforce and back-office ERPs, focusing on inventory accuracy and asset management.
• Act as the primary liaison between business units and the development team, managing the product backlog and prioritizing features based on ROI and technical feasibility.

What you'll need

• B.E, B.Tech or MCA.
• Relevant experience in business analysis in FSL field.
• Proficiency in Salesforce platform, including FSL, and understanding of business processes.
• Excellent verbal and written communication skills to effectively interact with stakeholders.
• Ability to analyze business needs and develop effective solutions.
• Must have experience in writing functional design documents and user stories for agile development projects.
• Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects.
• Experience in complicated software projects.

Nice to have

• Effective stakeholder management.
• Fast and independent decision maker.
• Confident presenter.

Details

• Location: 1st floor Nyati tech park, Pune, India.
• Remote type: Hybrid.
• Work shift: Day Job (India).
• Job type: Regular.
• Language: English (Required), Proficient, C2.