Senior Business Analyst

Overview

Senior Business Analyst to join the Researcher Communications team in SN Digital, supporting researchers with content discovery, publishing opportunities and impact tracking through multi-channel communications.

What you'll do

• Work with stakeholders to understand goals and vision, and identify business needs through strong business insight.
• Orchestrate collaboration within the team and with external business stakeholders while balancing competing priorities.
• Communicate to the development team how requirements align with business needs and the big-picture vision using clear storytelling techniques.
• Provide business analysis support to the product manager, business sponsors, SMEs and the team during development.
• Unearth root causes of pain points and validate business opportunities and problems using data analytics and quantitative analysis where relevant.
• Prioritise competing demands and obtain stakeholder buy-in.
• Map, analyse and validate information flows within a complex organisational setting and contribute to process and system design improvements.
• Plan, organise and lead workshops that generate ideas and resolve problems.
• Champion business analysis best practices and principles within the BA community.
• Challenge and influence decisions with a focus on customer and business value.
• Monitor, track and communicate progress and issues for the project as a whole, applying project management practices.
• Capture information in team Jira and keep it up to date.
• Develop an understanding of the technology stack, system capabilities and data landscape to support effective solution delivery.
• Strengthen team ceremonies, adding value to the delivery process.
• Onboard new members to the team.
• Co-define the complexity or scope of work, breaking it into smaller pieces when appropriate, and ensure scoped work aligns with programme and company vision.
• Contribute to the design of the system architecture.
• Define KPIs to measure product or service performance in terms of business and customer outcomes.
• Engage in and/or facilitate agile ceremonies such as stand-ups, planning, prioritisation and steering sessions, story kick-offs, analysis and design workshops, showcases and retrospectives.
• Support team members in problem-solving to remove blockers and complete agreed work.
• Contribute to blameless post-mortems.

What you'll need

• Good command of English, with excellent communication skills to articulate concepts from technical and functional business perspectives.
• Demonstrated experience working successfully with teams to deliver software in an agile manner.
• Experience facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.
• Proven experience managing and resolving conflict with stakeholders.
• Ability to use available data to inform decisions and build better products.
• Outstanding analytical ability to solve complex problems.
• Experience working in a dynamic and collaborative environment.
• Experience driving continuous improvement and innovation across teams.
• Proactive, self-driven, with the ability to quickly gain context of the product, user space and programme landscape.
• Strong focus on high-quality customer experience and sustainable solutions.

Details

• Location: Pune, India.
• Job posting end date: 28-10-2026.