Sr. Business Analyst 4C

Overview

The Senior Business Systems Analyst serves as the primary client-facing owner for the Sample Management System process and its supporting systems, driving changes from intake and analysis through deployment, adoption and post-production stabilization.

What you'll do

• Act as the primary point of contact for the Sample Management System Business Unit, building trusted client relationships and owning decisions, dependencies, risks and outcomes.
• Drive changes through the full lifecycle: request intake, impact assessment, prioritization, requirements, solution alignment, build support, testing, release readiness, deployment, training and hypercare.
• Conduct workshops and document current and future-state processes, business and functional requirements, acceptance criteria, process flows, business rules, data needs, interfaces and exception scenarios.
• Apply working knowledge of sample requests, approval, allocation, inventory, fulfillment/distribution, reconciliation, returns, adjustments and reporting processes, identifying control gaps and improvement opportunities.
• Coordinate with client stakeholders, operations, product owners, architects, developers, QA, support, data teams and external partners, resolving ambiguities quickly.
• Ensure requirement traceability; support test strategy, test case reviews, defect triage, UAT, business sign-off, cutover planning, release communication and production validation.
• Maintain change status, RAID items, decisions, scope, action owners and milestones; provide concise updates and escalate issues early with clear impact and recommended actions.
• Monitor post-release outcomes, coordinate issue triage, drive root-cause follow-up, update documentation, and identify measurable opportunities to improve process efficiency, data quality, controls and user experience.

What you'll need

• Experience as a Business Analyst, Business Systems Analyst, Product Owner, or similar role in enterprise application delivery.
• Demonstrated ownership of client-facing changes across the full Software Development Life Cycle (SDLC).
• Strong requirements elicitation, process mapping, functional documentation, user story, acceptance criteria and traceability skills.
• Experience facilitating workshops, challenging assumptions constructively, building consensus, and converting business needs into implementable solutions.
• Hands-on involvement in UAT planning, defect triage, release readiness, deployment support and post-production stabilization.
• Hands-on experience with data interfaces, including source-to-target data mapping, identification and definition of required data fields, documentation of transformation and validation rules, and translation of business logic into clear interface requirements.
• Ability to analyze data and validate business outcomes using SQL, Excel, reports or equivalent analytical tools.
• Excellent written, verbal, presentation, stakeholder-management and decision-making skills.
• Ability to manage competing priorities, dependencies, risks and actions with limited supervision.
• Bachelor's degree in computer science, Information Systems, Business, Life Sciences, or equivalent practical experience.

Nice to have

• Pharmaceutical, healthcare or life sciences operations, particularly commercial or promotional sample management.
• Understanding of inventory controls, order/fulfillment workflows, reconciliation, auditability, data quality and exception handling.
• Exposure to regulated environments and the ability to translate policy or control requirements into business rules and system behavior.
• Experience with enterprise platforms, integrations, reporting solutions and production support processes.
• Business Analysis or Agile credentials such as CBAP, CCBA, PMI-PBA, CSPO, or SAFe Product Owner/Product Manager.

Details

• Location: Noida, Uttar Pradesh, India (Pegasus 2, Plot A 8A).
• Work mode: Hybrid.
• Shift: Night shift.
• Job type: Regular.
• Language: English, proficient (C2).