Sr. Business Analyst 4C

Overview

Senior Business Analyst to shape Salesforce-driven business solutions by working with business stakeholders, product owners, architects and delivery teams to define requirements and ensure solutions deliver measurable business value.

What you'll do

• Partner with business stakeholders to elicit, analyze, and document business requirements across Salesforce implementations
• Identify opportunities to improve business processes through Salesforce capabilities and platform integrations
• Lead requirements gathering workshops, stakeholder interviews, and discovery sessions
• Create and own user stories, business requirements documents (BRDs), process flows, and acceptance criteria
• Support business process redesign, value stream mapping, and roadmap planning across multi-cloud Salesforce implementations
• Act as the primary liaison between business users, product owners, and technical teams
• Collaborate with architects and developers to ensure requirements are feasible, well understood, and aligned to solution design
• Support data and functionality migration initiatives by defining business rules, validation criteria, and reconciliation requirements
• Conduct impact analysis for change requests and evolving business needs
• Lead customer walkthroughs, demos, and solution validations to ensure business alignment
• Identify risks, dependencies, and gaps early and support the project manager with mitigation strategies
• Build strong client relationships through clear communication, trust, and proactive engagement
• Mentor junior and mid-level business analysts and contribute to analysis best practices and templates

What you'll need

• B.E / B.Tech / MCA or equivalent
• Proven experience as a Senior Business Analyst on Salesforce programs
• Hands-on experience with Salesforce Service Cloud, Experience Cloud, and Data Cloud
• Strong understanding of Salesforce-led business processes and CRM best practices
• Experience working on large-scale Salesforce implementations (2–3 programs in a lead or independent capacity)
• Familiarity with Salesforce integrations using MuleSoft or REST/SOAP APIs (from a requirements and business perspective)
• Experience working in Agile / Scrum delivery environments
• Strong analytical thinking, problem-solving, and stakeholder communication skills
• Ability to thrive in fast-paced, collaborative environments

Nice to have

• Salesforce Business Analyst or Product Owner certifications
• Relevant years of experience in business analysis, preferably within the Salesforce ecosystem
• Strong design thinking skills and ability to translate business problems into value streams
• Experience with data migration, data quality, and validation activities
• Excellent documentation and presentation skills (Word, Excel, PowerPoint, diagrams)
• Proficiency with process and modeling tools (draw.io, Visio, Lucidchart; ERD knowledge preferred)
• Familiarity with cloud platforms (AWS/Azure) and hybrid integration landscapes
• Basic understanding of HTML, CSS, or JavaScript
• Self-motivated, proactive, and comfortable making decisions in ambiguous or evolving environments

Details

• Location: Gurugram, India
• Work mode: Hybrid
• Work shift: Any (India)
• Job type: Regular
• Language: English (Required), Proficient - C2