Senior Business Analyst

Overview

Senior Business Analyst role leading discovery, requirements and process design for compliance-critical digital solutions across multiple markets at AstraZeneca.

What you'll do

• Lead discovery, requirements gathering, process mapping and impact assessment, defining business rules, user stories and functional requirements to advise technical build and delivery.
• Plan and run structured, outcome-focused workshops to elicit clear requirements from diverse business needs and markets.
• Define acceptance criteria with the Business Owner to ensure high-quality, testable outputs that meet business intent.
• Design, document and help set up supporting processes that are efficient, controlled and ready for adoption.
• Partner with organizational and technological partners to convert needs into clear functional and technical requirements that enable scalable, coordinated solutions.
• Align solutions with operational and regulatory requirements across markets to protect quality, integrity and clarity.
• Identify and support opportunities in AI, automation and digital process improvement to drive efficiency, accuracy and better user experiences.
• Work with IT, product teams, vendors and project collaborators to deliver enhancements, integrations, platform changes and digital capabilities on time.
• Contribute to the roadmap, guiding platform evolution and process improvements in line with strategic transformation priorities.
• Facilitate stakeholder discussions and alignment sessions to drive clarity, decisions and momentum across complex initiatives.
• Coordinate UAT, support documentation, provide training inputs, shape communications and champion adoption for smooth go-lives.
• Maintain high levels of internal and external customer happiness through responsive, attentive engagement.
• Deliver measurable improvements in cycle time, compliance posture and user experience while enabling scalable operations across markets.

What you'll need

• 7+ years of process design, improvement and implementation management experience.
• Bachelor's degree or equivalent experience (ideally Engineering, Computer Science, or other technical discipline).
• Validated experience working across both business and technical teams to shape and deliver effective solutions.
• Strong experience working with enterprise CRM / workflow ecosystems and integrated SaaS environments.
• Experience supporting digital transformation, systems change or platform-enabled business improvements.
• Strong understanding of business processes, controls, compliance and operational impacts in solution design.
• Proven ability to engage with senior stakeholders and operate across complex cross-functional initiatives.
• Ability to handle challenging priorities and work effectively in a global matrix environment.
• Excellent interpersonal, conflict management and customer relationship skills.
• Excellent written and verbal communication skills.

Nice to have

• IIBA Certification with experience within the pharmaceutical, life sciences or another regulated environment.
• Exposure to Salesforce Life Sciences, digital workflow tools or modern service platforms.
• Experience with AI-enabled tools, automation solutions or digital copilots.
• Experience in shared services, global operations or transformation-focused environments.
• Experience supporting business readiness, adoption or change activities.
• Familiarity with enterprise platforms and integrations, including SAP HANA or similar ecosystems, and working in geographically distributed and matrixed teams.

Details

• Location: Bangalore, India.
• Hybrid model: three days on-site, two days remote.
• Date posted 19-Oct-2026; closing date 29-Oct-2026.